Third-Party Maintenance
POST-WARRANTY HARDWARE SUPPORT · GLOBAL TPM
Better Value.
When the OEM warranty expires, the pressure to refresh begins, whether your hardware needs it or not. DFNCE Third-Party Maintenance (TPM) keeps your infrastructure running at a fraction of OEM post-warranty cost, with flexible SLAs, global on-site support via our trusted international partner network, and no forced refresh cycle, wherever your equipment is, we cover it.
01 · POST-WARRANTY SUPPORT
Post-Warranty Hardware Support.
OEM says end-of-life. DFNCE says it still works. We support it.
Hardware doesn't stop working when the OEM warranty expires. DFNCE TPM extends the life of your infrastructure with fully managed break-fix support, remote diagnostics, field engineering, and advance parts replacement, on your terms, not the OEM's.
- Multi-vendor hardware support across servers, storage, and networking
- 24x7, 9x5, and NBD SLA options with local parts warehousing
- Remote diagnostics and triage to resolve issues faster and reduce site visits
- Firmware advisory, guidance on stable, tested versions without forced upgrades
- Post-warranty and end-of-life (EOSL) coverage on equipment the OEM no longer supports
- Field engineer dispatch for hardware break-fix and component replacement
- Hardware swap and advance parts replacement available on request
- Custom SLA and mixed coverage across different assets within the same estate
02 · MULTI-VENDOR COVERAGE
One Contract. All Vendors.
No more separate OEM contracts. Every platform, one escalation point.
Most environments run hardware from multiple vendors. DFNCE TPM covers your entire estate under one contract, one SLA framework, and one account manager, eliminating the administrative overhead of managing separate OEM support agreements for every platform.
- Cisco routers, switches, firewalls, and wireless infrastructure and more
- Dell PowerEdge servers, PowerStore, and PowerVault storage and more
- Pure Storage FlashArray and FlashBlade platforms
- Nutanix and VMware vSAN hyperconverged infrastructure (HCI) and more
- HPE ProLiant, DL, and Synergy server platforms
- NetApp AFF, FAS, and ONTAP storage environments
- Juniper, Aruba, and Fortinet networking infrastructure
- Legacy EMC, Hitachi, IBM, and Lenovo platforms
03 · SLA & FIELD ENGINEERING
SLA Options & Field Engineering.
Response times to match criticality. Global engineers. Wherever your infrastructure is.
SLA flexibility is the difference between a maintenance contract that works for your business and one that doesn't. DFNCE TPM lets you mix response tiers across assets, 24x7 on critical infrastructure, NBD on non-essential equipment, backed by a global partner network that puts engineers on-site wherever and whenever you need them. One contract, one escalation point, worldwide coverage.
- 4-hour on-site response under 24x7 SLA in major metropolitan areas globally
- Parts warehousing across global stocking locations, no waiting on cross-border shipments
- Direct escalation to senior engineers, no front-line scripted triage
- Spare parts management and loaner assets available on request
- Global coverage via trusted international partner network for multi-site and cross-border engagements
- On-site field engineering available worldwide via our international partner network
- Dedicated account manager and single technical contact for all support cases
- Proactive health checks and preventive maintenance visits on schedule
- SLA performance reporting with mean time to repair and parts availability metrics
- Single account manager coordinating support across all regions and locations
04 · OEM VS DFNCE TPM
The Case for Third-Party Maintenance.
Up to 60% savings over OEM post-warranty rates. Support for hardware OEM won't touch.
OEM POST-WARRANTY
- Premium renewal rates on aging hardware
- No support past end-of-service-life (EOSL)
- Forced upgrade cycle on the OEM's schedule
- Separate contract per vendor, per platform
- Global dispatch queues, international parts delays
- One-size SLA, regardless of asset criticality
- No global consistency, service quality varies by region
DFNCE TPM
- Up to 60% savings over OEM rates
- Full support past EOSL, we cover what OEM won't
- Extend hardware life on your terms, your schedule
- One contract across all vendors and platforms
- Global on-site support, engineers wherever your infrastructure is
- SLA flexibility per asset, matched to criticality
- Global coverage via trusted international partner network
Let's cut your maintenance costs.
Send us your current asset list and renewal dates. We'll show you the savings.