DFNCE.COM PRIVACY POLICY
Last updated: 6th July 2026
1. Introduction
DFNCE Pty Ltd (ABN 14 694 634 887) (“DFNCE”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who visit our website (dfnce.com) or interact with us online. This Privacy Policy explains what personal information we collect through our website, how we use and store it, and how you can contact us about it.
This Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the collection and use of information in accordance with this Policy.
2. Personal Information We Collect
We only collect personal information through our website in the following ways:
- Contact forms – when you submit an enquiry through our website, we collect the information you provide, which may include your name, company name, email address, phone number, and the content of your message.
- Cookies and analytics – we use cookies and analytics tools to understand how visitors use our website, including pages visited, time on site, referral source, general location (derived from IP address) and device/browser type.
- Client portal and support ticket logins – if you are a client with access to our client portal, we collect login credentials and information relating to support tickets you raise, including your name, contact details, and details of the issue reported.
- Newsletter and sales sign-ups – if you subscribe to our newsletter or register interest in our services, we collect your name, email address, and (where provided) company details.
We do not knowingly collect sensitive information (as defined under the Privacy Act) through our website.
3. How We Use Your Personal Information
We use the personal information collected for the following purposes:
- To respond to enquiries submitted through our contact forms.
- To provide, manage and support client portal access and resolve support tickets.
- To send newsletters, service updates, and marketing communications to individuals who have signed up to receive them.
- To analyse and improve the performance, content and usability of our website.
- To comply with our legal obligations.
We will not use your personal information for any purpose other than those described above without your consent, unless required or authorised by law.
4. Cookies and Analytics
Our website uses cookies and similar analytics technologies (such as Google Analytics or equivalent tools) to collect information about how visitors interact with our site. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of parts of our website.
5. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose personal information to:
- Our staff and contractors who require access to perform their duties;
- IT service providers who host our website, client portal, or email/newsletter systems on our behalf;
- Analytics service providers (in de-identified or aggregated form where practicable); and
- Government or regulatory bodies where required by law.
We take reasonable steps to ensure that any third party who receives personal information from us is bound by appropriate confidentiality and data protection obligations.
6. Data Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information collected through our website is stored on secure systems, which may include cloud-based infrastructure located in Australia or overseas.
7. Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us using the details in Section 9 below. We will respond to your request within a reasonable timeframe
8. Complaints
If you have concerns about how we have handled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
- DFNCE Pty Ltd (ABN 14 694 634 887)
- Email: privacy@dfnce.com
- Website: dfnce.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date